EMS Dispatcher: 24/7 Critical Communications + Certification Support

Emergency Telecommunicator Services; San Ramon (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers for roles in San Ramon, CA. You will gather patient and incident data, verify locations, assign priorities, and coordinate EMS resources with agency-approved systems.

Responsibilities include issuing protocol-based instructions, confirming call details, and supporting responders from a centralized console. Candidates typically have a high school diploma, CPR certification, and may hold EMS dispatcher credentials or

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services seeks qualified Emergency Medical Dispatchers for roles in San Ramon, CA. You will gather patient and incident data, verify locations, assign priorities, and coordinate EMS resources with agency-approved systems.

Responsibilities include issuing protocol-based instructions, confirming call details, and supporting responders from a centralized console. Candidates typically have a high school diploma, CPR certification, and may hold EMS dispatcher credentials or