EMS Dispatch Specialist — 24/7 Critical Support & Training

911 Emergency Communications; Foster City (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

911 Emergency Communications in Foster City, CA is seeking qualified Emergency Medical Dispatchers to join our team. Dispatchers gather caller information, establish priorities, and coordinate EMS resources using approved protocols.

Responsibilities include receiving calls, confirming locations, and providing protocol-based guidance until responders arrive. Candidates should have a high school diploma and may need CPR certification; EMT or paramedic credentials are not universal requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Foster City, CA is seeking qualified Emergency Medical Dispatchers to join our team. Dispatchers gather caller information, establish priorities, and coordinate EMS resources using approved protocols.

Responsibilities include receiving calls, confirming locations, and providing protocol-based guidance until responders arrive. Candidates should have a high school diploma and may need CPR certification; EMT or paramedic credentials are not universal requirements.