24/7 Emergency Medical Dispatcher — Critical Care Coordination

County Emergency Communications; Methuen (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Methuen, MA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential incident data, and coordinate EMS resources. The role may require overnights, weekends, and overtime as dictated by operations.

Qualifications include a high school diploma, CPR certification, and agency-specific dispatcher credentials. Training may be sponsored; consult the vacancy for exact requirements.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• EMD certification may be required by the agency.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition and determine response priority.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

EMD certification

Interpersonal skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Methuen, MA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather essential incident data, and coordinate EMS resources. The role may require overnights, weekends, and overtime as dictated by operations.

Qualifications include a high school diploma, CPR certification, and agency-specific dispatcher credentials. Training may be sponsored; consult the vacancy for exact requirements.