24/7 Emergency Medical Dispatcher

County Emergency Communications; Gratis Township (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Gratis, OH is seeking an Emergency Medical Dispatcher to manage urgent medical calls, gather patient information, establish priority, and coordinate EMS resources using an agency-approved system.

You will ask approved questions, provide protocol-based instructions when needed, verify locations, relay data to responders, and participate in quality-review activities. Shifts may include overnights, weekends, and overtime.

Qualifications

• High school diploma or recognized equivalent.
• Current Emergency Medical Dispatcher certification may be required.
• CPR certification and related coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Excellent communication

Active listening

Call handling

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (often required)

Tools

Emergency dispatch system

Protocol-based decisioning

Job description

County Emergency Communications in Gratis, OH is seeking an Emergency Medical Dispatcher to manage urgent medical calls, gather patient information, establish priority, and coordinate EMS resources using an agency-approved system.

You will ask approved questions, provide protocol-based instructions when needed, verify locations, relay data to responders, and participate in quality-review activities. Shifts may include overnights, weekends, and overtime.