Emergency Medical Dispatcher - 24/7 Critical Communications

Emergency Telecommunicator Services; Greenville (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Emergency Telecommunicator Services in Greenville, OH is seeking dedicated Emergency Medical Dispatchers to join our 24/7 operations. You will gather patient and incident details, establish response priorities, and coordinate EMS resources while following approved protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations, asking key questions, providing protocol-based instructions, and documenting call processing for quality reviews.

Qualifications

• High school diploma or equivalent required.
• Current Emergency Medical Dispatcher certification preferred or required per vacancy.
• CPR certification may be required; EMT/paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Active listening

Documentation

Education

High school diploma or equivalent

EMD certification

Job description

Emergency Telecommunicator Services in Greenville, OH is seeking dedicated Emergency Medical Dispatchers to join our 24/7 operations. You will gather patient and incident details, establish response priorities, and coordinate EMS resources while following approved protocols and oversight requirements.

Responsibilities include receiving calls, confirming locations, asking key questions, providing protocol-based instructions, and documenting call processing for quality reviews.