24/7 Emergency Dispatcher — Save Lives, Stay Sharp

911 Emergency Communications; Owatonna (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications in Minnesota is seeking a dedicated emergency dispatcher to answer calls, confirm details, assess priority, and enter information into CAD systems. You will coordinate with responders, monitor radio traffic, and provide caller instructions while maintaining confidentiality.

Typical requirements include a high school diploma or GED, strong typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.

Qualifications

• Typing accuracy and speed necessary for call handling and data entry.
• Active listening and clear speech for accurate communication.
• Basic computer proficiency and ability to organize information under pressure.
• Ability to learn agency procedures and testing requirements as announced.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Minnesota is seeking a dedicated emergency dispatcher to answer calls, confirm details, assess priority, and enter information into CAD systems. You will coordinate with responders, monitor radio traffic, and provide caller instructions while maintaining confidentiality.

Typical requirements include a high school diploma or GED, strong typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.