24/7 Emergency Dispatch Call Taker

Regional 911 Intake Solutions; Town of Almena (WI); Vor Ort; USD 35.000 - 55.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in Wisconsin seeks dedicated 911 Call Takers for the Almena area. You will answer emergency and non-emergency calls, verify locations and callbacks, and collect essential information to support responders.

Training provided and shifts may include nights, weekends, and overtime. Applicants typically have a high school diploma, and prior customer service or public safety experience helps.

Qualifikationen

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not required.
• Strong listening, typing accuracy, and clear verbal communication essential.

Aufgaben

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Kenntnisse

Listening skills

Typing speed

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Wisconsin seeks dedicated 911 Call Takers for the Almena area. You will answer emergency and non-emergency calls, verify locations and callbacks, and collect essential information to support responders.

Training provided and shifts may include nights, weekends, and overtime. Applicants typically have a high school diploma, and prior customer service or public safety experience helps.