Emergency Communications Call Taker — Start Your Impact

Regional 911 Intake Solutions; Alma (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Alma, WI to handle emergency and nonemergency calls with calm, accuracy, and clear communication. You will confirm locations, collect information, and document details for dispatch teams, assisting distressed callers and following established procedures.

Applicants should have a high school diploma and strong listening/typing skills; some centers require training certifications. On-site shifts, with potential rotating hours.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact details.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Alma, WI to handle emergency and nonemergency calls with calm, accuracy, and clear communication. You will confirm locations, collect information, and document details for dispatch teams, assisting distressed callers and following established procedures.

Applicants should have a high school diploma and strong listening/typing skills; some centers require training certifications. On-site shifts, with potential rotating hours.