Emergency Call Taker: Respond to Crises with Calm Precision

National Public Safety Careers; Altoona (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Altoona, Wisconsin seeks qualified individuals to become 911 Call Takers. This role involves handling emergency and nonemergency lines, verifying incident location, and documenting details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under pressure. Training and certification will be provided as part of the role.

Qualifications

• Strong listening comprehension.
• Accurate typing and clear verbal communication.
• Ability to follow structured procedures.
• Good interpersonal communication under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Altoona, Wisconsin seeks qualified individuals to become 911 Call Takers. This role involves handling emergency and nonemergency lines, verifying incident location, and documenting details for dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures under pressure. Training and certification will be provided as part of the role.