24/7 Emergency Call Taker - Calm, Critical Support

Public Safety Dispatch Network; La Mesa (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in La Mesa, NM is seeking experienced 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for responders.

Shifts may include nights and weekends; training and certifications are required. Strong listening, accurate typing, and clear verbal communication are essential. This role offers a stable schedule and benefits in a public safety environment.

Qualifications

• High school diploma or equivalent required; customer service or call-center experience helpful.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and use call-processing systems.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software and forward information promptly.
• Support responders with pertinent information and maintain caller privacy.

Skills

Active listening

Typing accuracy

Verbal communication

Questioning techniques

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in La Mesa, NM is seeking experienced 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for responders.

Shifts may include nights and weekends; training and certifications are required. Strong listening, accurate typing, and clear verbal communication are essential. This role offers a stable schedule and benefits in a public safety environment.