24/7 Emergency Communications Dispatcher - Public Safety

University of Texas at Austin; Austin (TX); On-site; USD 61,000 - 75,000; Full time

Job summary

University of Texas at Austin Police Department seeks an Emergency Communications Operator to provide 24/7 police communications, including call-taking, dispatching officers, monitoring radio traffic, and maintaining incident information to protect the UT community.

You will work in a fast-paced environment, coordinating with other safety agencies, operating CAD and security systems, and ensure accurate documentation while supporting critical incidents and routine calls.

Qualifications

• Must possess a current intermediate TCOLE Telecommunicator License and maintain all required TCOLE, TCIC/NCIC, and CJIS certifications throughout employment.
• High school diploma or equivalent.
• Must successfully complete the required background investigation, drug screening, and other pre-employment requirements.
• Must be able to work a 24/7/365 schedule, including days, evenings, nights, weekends, holidays, overtime, and emergency call-back or holdover assignments as required by operational needs.

Responsibilities

• Receive, assess, prioritize, and process emergency, non-emergency, and administrative calls, accurately obtaining and documenting critical information.
• Dispatch and coordinate UTPD officers and emergency personnel to calls for service based on priority, location, officer availability, and operational needs.
• Operate and monitor CAD, police radio, telephone, alarms, emergency notification systems, access control systems, and other public safety communications and security systems.
• Monitor campus video surveillance and camera systems, identify suspicious, hazardous, or emergency conditions, and promptly communicate relevant information to officers and appropriate personnel.
• Coordinate emergency responses with UTPD personnel and outside law enforcement, fire, EMS, and other public safety agencies.
• Support critical incidents and special operations, including major events, demonstrations, severe weather, active threats, disasters, and other emergencies, while maintaining operational readiness and continuity of communications.
• Enter, retrieve, and maintain accurate information in CAD, TCIC/NCIC, CJIS, and other authorized law enforcement or university systems while maintaining confidentiality and compliance with applicable requirements.
• Performs other related duties as assigned to support the mission and operational needs of the University of Texas Police Department.

Skills

TCOLE Telecommunicator License

Education

High school diploma or equivalent

Job description

University of Texas at Austin Police Department seeks an Emergency Communications Operator to provide 24/7 police communications, including call-taking, dispatching officers, monitoring radio traffic, and maintaining incident information to protect the UT community.

You will work in a fast-paced environment, coordinating with other safety agencies, operating CAD and security systems, and ensure accurate documentation while supporting critical incidents and routine calls.