24/7 Emergency Communications Dispatcher

Phase2 Technology; Austin (TX); On-site; USD 61,000 - 70,000; Full time

Job summary

University of Texas at Austin seeks an Emergency Communications Operator to support 24/7 police communications, call-taking, and dispatch for UT community safety. You will operate CAD and radio systems, monitor video surveillance, and coordinate with internal and external law enforcement agencies.

The role requires a TCOLE Telecommunicator license, background checks, and the ability to work rotating shifts, including nights and weekends. Join a critical public safety team serving UT Austin.

Qualifications

• Must hold a current intermediate TCOLE Telecommunicator License.
• Must complete background, drug screening, and pre-employment requirements.
• Able to work a 24/7/365 schedule.
• Relevant education/experience may be substituted.

Responsibilities

• Receive, assess, prioritize, and process emergency, non-emergency, and administrative calls, accurately obtaining and documenting critical information.
• Dispatch and coordinate UTPD officers and emergency personnel to calls for service based on priority, location, officer availability, and operational needs.
• Operate and monitor CAD, police radio, telephone, alarms, emergency notification systems, access control systems, and other public safety communications and security systems.
• Monitor campus video surveillance and camera systems, identify suspicious, hazardous, or emergency conditions, and promptly communicate relevant information to officers and appropriate personnel.
• Coordinate emergency responses with UTPD personnel and outside law enforcement, fire, EMS, and other public safety agencies.
• Support critical incidents and special operations, including major events, demonstrations, severe weather, active threats, disasters, and other emergencies, while maintaining operational readiness and continuity of communications.
• Enter, retrieve, and maintain accurate information in CAD, TCIC/NCIC, CJIS, and other authorized law enforcement or university systems while maintaining confidentiality and compliance with applicable requirements.
• Performs other related duties as assigned to support the mission and operational needs of the University of Texas Police Department.

Skills

TCOLE Telecommunicator

Public safety communications

Strong communication skills

Education

High school diploma or equivalent

Tools

CAD system

TCIC/NCIC

CJIS

Video surveillance

Job description

University of Texas at Austin seeks an Emergency Communications Operator to support 24/7 police communications, call-taking, and dispatch for UT community safety. You will operate CAD and radio systems, monitor video surveillance, and coordinate with internal and external law enforcement agencies.

The role requires a TCOLE Telecommunicator license, background checks, and the ability to work rotating shifts, including nights and weekends. Join a critical public safety team serving UT Austin.