24/7 Emergency Communications Dispatcher

911 Emergency Communications; Colonial Beach (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Virginia is seeking candidates for a telecommunicator role supporting emergency and nonemergency calls. The position involves working within a public safety environment, handling multiple screens, and adhering to agency procedures.

Applicants should meet the education requirements, be able to type accurately, listen actively, speak clearly, and organize information under pressure. The official vacancy will define testing scores and deadlines.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level.
• Testing scores, experience, and training deadlines are set by the official announcement.
• Strong typing, listening, speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD) systems

Job description

911 Emergency Communications in Virginia is seeking candidates for a telecommunicator role supporting emergency and nonemergency calls. The position involves working within a public safety environment, handling multiple screens, and adhering to agency procedures.

Applicants should meet the education requirements, be able to type accurately, listen actively, speak clearly, and organize information under pressure. The official vacancy will define testing scores and deadlines.