24/7 Emergency Medical Dispatcher – Life-Saving Calls

911 Emergency Communications; Springfield (OR); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS responses. The role supports responders with protocol-based instructions and precise information sharing under supervision and standards.

Night, weekend, and overtime shifts may apply in a high-stakes environment. Applicants should have a high school diploma or equivalent, with CPR certification and a dispatcher certification often required before appointment.

Qualifications

• High school diploma or recognized equivalent is commonly required. Employer may recruit for sponsored training.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required. Consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS responses. The role supports responders with protocol-based instructions and precise information sharing under supervision and standards.

Night, weekend, and overtime shifts may apply in a high-stakes environment. Applicants should have a high school diploma or equivalent, with CPR certification and a dispatcher certification often required before appointment.