24/7 Emergency Medical Dispatcher & Communications Specialist

Emergency Telecommunicator Services; Wesley (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking an Experienced Dispatcher to handle medical emergency calls from a fixed console, verify locations and details, and coordinate ambulance responses. You will follow protocol-based instructions and communicate critical information to responders while maintaining documentation and quality review.

Applicants should have a high school diploma; CPR certification may be required.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required or preferred.
• EMT or paramedic credentials are not universal requirements; consult vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking an Experienced Dispatcher to handle medical emergency calls from a fixed console, verify locations and details, and coordinate ambulance responses. You will follow protocol-based instructions and communicate critical information to responders while maintaining documentation and quality review.

Applicants should have a high school diploma; CPR certification may be required.