24/7 Emergency Call Taker (Public Safety)

Regional 911 Intake Solutions; Caledonia (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Caledonia, OH, is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for emergency responders.

The role may involve rotating shifts, nights, weekends, and overtime, with full-time appointments and varying schedules as determined by the agency. Applicants typically have a high school diploma and strong listening, typing, and communication skills; training and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, telephone support, or public safety helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Job description

Regional 911 Intake Solutions in Caledonia, OH, is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for emergency responders.

The role may involve rotating shifts, nights, weekends, and overtime, with full-time appointments and varying schedules as determined by the agency. Applicants typically have a high school diploma and strong listening, typing, and communication skills; training and