24/7 911 Call Taker – Calm, Precise Communicator

Public Safety Dispatch Network; Town of Caledonia (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Caledonia, WI invites applications for 911 Call Taker roles. Responsibilities include answering emergency lines, verifying locations, and documenting critical details for dispatch coordination.

Training governs use of approved scripts and software, with rotation of shifts as needed. Ideal candidates have strong listening skills, reliable typing, and excellent verbal communication.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Effective listening and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Clear communication

Information gathering

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Caledonia, WI invites applications for 911 Call Taker roles. Responsibilities include answering emergency lines, verifying locations, and documenting critical details for dispatch coordination.

Training governs use of approved scripts and software, with rotation of shifts as needed. Ideal candidates have strong listening skills, reliable typing, and excellent verbal communication.