24/7 Emergency Call Taker — Fast-Paced Public Safety Operator

National Public Safety Careers; Garfield (NM); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is offering 911 Call Taker opportunities in Garfield, NM. Join a crucial public safety team and help inform responders by gathering essential details from callers and directing information to the right units.

Responsibilities include taking emergency and non-emergency calls, confirming locations and contact info, and entering data into dispatch systems. A high school diploma is typically required; prior customer service or call center experience is helpful.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, typing and clear verbal communication are essential.
• Customer service or call handling experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide approved pre-arrival instructions within training.

Skills

Listening skills

Typing

Verbal communication

Customer service

Education

High school diploma or GED

Tools

Call processing software

Job description

National Public Safety Careers is offering 911 Call Taker opportunities in Garfield, NM. Join a crucial public safety team and help inform responders by gathering essential details from callers and directing information to the right units.

Responsibilities include taking emergency and non-emergency calls, confirming locations and contact info, and entering data into dispatch systems. A high school diploma is typically required; prior customer service or call center experience is helpful.