24/7 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Shelburne (MA); On-site; USD 38,000 - 66,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Shelburne Falls, MA to handle initial emergency calls. Employees may work in centers where call taking and dispatch are separate or combined, depending on the vacancy.

Responsibilities include confirming locations, obtaining caller details, and entering data into dispatch software. Applicants should have strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High School diploma or recognized equivalent required.
• Experience in customer service or telephone support is helpful, but dispatch experience may not be mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Typing speed

Active listening

Verbal communication

Customer service

Education

High School Diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Shelburne Falls, MA to handle initial emergency calls. Employees may work in centers where call taking and dispatch are separate or combined, depending on the vacancy.

Responsibilities include confirming locations, obtaining caller details, and entering data into dispatch software. Applicants should have strong listening skills, accurate typing, and clear verbal communication.