24/7 Data Center Technician - Cloud Infra

Socket.dev; Gilroy (CA); On-site; USD 44,000 - 77,000; Full time

Job summary

Amazon Web Services (AWS) in Gilroy, CA seeks a Data Center Technician to install and maintain server hardware, troubleshoot components, and respond to 24/7 incidents across multiple data centers.

You will travel between sites, work nights and days, and contribute to documentation, process improvements, and onboarding for new technicians. A flexible schedule is required and relocation stipends may apply.

Qualifications

• High school or equivalent diploma.
• 1+ years of computer/server hardware troubleshooting or related IT experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Skills

Hardware troubleshooting

IT experience

Flexible schedule

Education

High school diploma

Associate's degree

Tools

Ticketing system

Job description

Amazon Web Services (AWS) in Gilroy, CA seeks a Data Center Technician to install and maintain server hardware, troubleshoot components, and respond to 24/7 incidents across multiple data centers.

You will travel between sites, work nights and days, and contribute to documentation, process improvements, and onboarding for new technicians. A flexible schedule is required and relocation stipends may apply.