24/7 Data Center Operations Technician

Netrality Data Centers; St. Louis (MO); On-site; USD 45,000 - 75,000; Full time

Job summary

Netrality Data Centers is seeking a Data Center Technician to monitor critical facilities, investigate alerts, and provide top-tier support for colocated customers within a 24/7/365 environment.

The role emphasizes hands-on operation, ticketing, and collaboration with the site team to maintain reliable power, cooling, and security systems. Strong communication and safety focus are essential.

Qualifications

• High School Diploma required.
• 2 years of data center experience or related field.
• Certifications preferred or associate degree in a technical area.
• Knowledge of data center cooling/power infrastructure is a plus.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving and organizational skills.
• Safety-first mindset and ability to meet deadlines.
• Excellent communicator and team player.

Responsibilities

• Monitor the facility and respond to alarms with escalation as needed.
• Provide physical and remote support for colocated customers 24/7.
• Handle tickets and service requests via a web-based system.
• Assist with sales orders and new customer deployments.
• Perform hourly facility walkthroughs and log readings.
• Assist with security monitoring, access control, and incident handling.
• Perform rack & stack tasks for customer equipment.
• Maintain logs of events, inventory and work tickets.
• Coordinate with contractors, tenants and teams as required.
• Support outages and maintenance windows as directed by supervision.

Skills

Troubleshooting

Customer service

Multitasking

Team player

Safety minded

Education

High School Diploma

Certifications preferred

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers is seeking a Data Center Technician to monitor critical facilities, investigate alerts, and provide top-tier support for colocated customers within a 24/7/365 environment.

The role emphasizes hands-on operation, ticketing, and collaboration with the site team to maintain reliable power, cooling, and security systems. Strong communication and safety focus are essential.