Data Center Technician – 24/7 Ops & Remote Support

netrality-careers; Kansas City (MO); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life

Short-term disability

Long-term disability

AD&D insurance

Parental leave

Fertility support

401k matching

Employee discount platform

Charitable gift match

Job summary

Netrality Data Centers is seeking a Data Center Technician to maintain and monitor critical infrastructure, ensuring reliability for both colocation customers and building tenants in a 24/7 Kansas City facility.

The role emphasizes hands-on fault isolation, incident response, and collaboration with cross-functional teams to meet security and service standards. A strong safety mindset is essential.

Qualifications

• Data center experience or related technical field required.
• 2 years of customer service experience required.
• Industry certifications or associate degree strongly preferred.
• Knowledge of data center cooling and power infrastructure a plus.
• Excellent communication and teamwork skills.
• Ability to multitask and meet deadlines.

Responsibilities

• Monitor the Critical Facilities Monitoring System and address alarm events.
• Provide top-tier on-site and remote support for colocations customers 24/7/365.
• Triage support requests via a web-ticketing system and coordinate resources.
• Execute sales orders and facility preparations for new environments.
• Perform hourly facility walkthroughs to verify readings from critical equipment.
• Assist with physical security monitoring and access control.
• Perform rack & stack tasks for customer equipment as required.
• Handle routine operations including interconnection orders and site support.
• Manage customer package deliveries and logistics.
• Answer client inquiries professionally and coordinate resources.
• Assist in deployment strategies and facility expansion planning.
• Sign visitors in/out and escort authorized personnel.
• Monitor during planned outages or maintenance windows.
• Maintain logs of events, inventory, and tickets.
• Maintain professional relations with contractors and tenants.

Skills

Data Center operations

Customer service

Problem solving

Team player

Safety mindset

Education

High School Diploma

Associate degree or technical cert (preferred)

Tools

Microsoft Office Suite

Adobe Suite

Job description

Netrality Data Centers is seeking a Data Center Technician to maintain and monitor critical infrastructure, ensuring reliability for both colocation customers and building tenants in a 24/7 Kansas City facility.

The role emphasizes hands-on fault isolation, incident response, and collaboration with cross-functional teams to meet security and service standards. A strong safety mindset is essential.