24/7 911 Dispatcher: Shift Differentials & Overtime

County Emergency Communications; Omena (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

County Emergency Communications in Michigan seeks a 911 Emergency Dispatcher to join a dedicated team handling emergency and nonemergency calls within the service area. The role emphasizes accuracy, calm communication, and quick decision-making under pressure.

You will verify locations, document calls in CAD systems, and coordinate with responders while maintaining confidentiality and following agency procedures. Entry-level candidates are welcome if they meet testing and training requirements.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Michigan seeks a 911 Emergency Dispatcher to join a dedicated team handling emergency and nonemergency calls within the service area. The role emphasizes accuracy, calm communication, and quick decision-making under pressure.

You will verify locations, document calls in CAD systems, and coordinate with responders while maintaining confidentiality and following agency procedures. Entry-level candidates are welcome if they meet testing and training requirements.