Fire Dispatch Operator - 24/7 Emergency Communications

911 Emergency Communications; Grosse Ile Township (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Professional development

Job summary

911 Emergency Communications in Michigan coordinates fire dispatch operations to ensure rapid response to incidents. Dispatchers receive and document reports, verify locations, alert units, and maintain clear radio communication with responding crews.

This role requires accurate data entry, map literacy, and proficiency with computer systems. Work schedules may include overnight shifts, weekends, holidays, and overtime depending on staffing and incident demand.

Qualifications

• High school diploma or recognized equivalency required.
• Comfort with computer systems and data entry.
• Fire dispatch certification or related training may be required for certain postings.
• Good maps and radio communication skills are essential.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Computer systems

Maps

Organizational skills

Education

High school diploma

Tools

Radio equipment

Job description

911 Emergency Communications in Michigan coordinates fire dispatch operations to ensure rapid response to incidents. Dispatchers receive and document reports, verify locations, alert units, and maintain clear radio communication with responding crews.

This role requires accurate data entry, map literacy, and proficiency with computer systems. Work schedules may include overnight shifts, weekends, holidays, and overtime depending on staffing and incident demand.