Emergency Dispatcher — Calm, Critical-Response Pro

Emergency Telecommunicator Services; Richland (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on employer

Job summary

Emergency Telecommunicator Services in Richland, IN seeks 911 Emergency Dispatchers to connect callers with responders. You may handle emergency and nonemergency calls, verify locations, and relay critical information per agency procedures.

The role requires calm communication, careful attention, and the ability to work with multiple systems. Positions may include overnight shifts and overtime depending on agency needs.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Some agencies require prior emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services in Richland, IN seeks 911 Emergency Dispatchers to connect callers with responders. You may handle emergency and nonemergency calls, verify locations, and relay critical information per agency procedures.

The role requires calm communication, careful attention, and the ability to work with multiple systems. Positions may include overnight shifts and overtime depending on agency needs.