24/7 911 Dispatcher — Calm Communicator for Responders

911 Emergency Communications; Connelly (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Connelly, NY seeks skilled dispatchers to connect callers with police, fire, and EMS. You may receive emergency and nonemergency calls, verify locations, and coordinate responders through multiple communication systems.

Responsibilities include documenting details, prioritizing incidents, and relaying accurate information under pressure. A high school diploma is commonly required, with potential overtime and rotating shifts in a 24/7 environment.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful typing, listening, clear speech, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders as assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Connelly, NY seeks skilled dispatchers to connect callers with police, fire, and EMS. You may receive emergency and nonemergency calls, verify locations, and coordinate responders through multiple communication systems.

Responsibilities include documenting details, prioritizing incidents, and relaying accurate information under pressure. A high school diploma is commonly required, with potential overtime and rotating shifts in a 24/7 environment.