Emergency 911 Dispatcher — Calm, Critical Response in NYC

911 Emergency Communications; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks qualified dispatchers in New York to connect callers with police, fire, or EMS and coordinate responders according to agency procedures. Responsibilities include receiving emergency and nonemergency calls, confirming locations, documenting changing details, and relaying information while monitoring multiple systems.

The role requires calm, clear communication under pressure and the ability to manage shifting assignments.

Qualifications

• High school diploma or recognized equivalency credential required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks qualified dispatchers in New York to connect callers with police, fire, or EMS and coordinate responders according to agency procedures. Responsibilities include receiving emergency and nonemergency calls, confirming locations, documenting changing details, and relaying information while monitoring multiple systems.

The role requires calm, clear communication under pressure and the ability to manage shifting assignments.