Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Nanticoke (Luzerne County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in the United States seeks a dispatcher to handle 911 calls and related lines, confirm locations, and relay critical information to responders. You will use structured questions to assess urgency, enter data into dispatch software, and support callers with calm, clear guidance.

Candidates should have a high school diploma and good listening, typing, and communication skills. Flexibility for rotating shifts and overtime is expected.

Qualifications

• Strong listening and comprehension abilities are required.
• Excellent typing skills are preferred.
• Clear verbal communication and professional demeanor are essential.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller details to ensure accurate dispatch.
• Use approved questions to determine urgency and provide essential information.
• Enter data into call-processing or dispatch software accurately.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers and provide calm, clear instructions when needed.

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in the United States seeks a dispatcher to handle 911 calls and related lines, confirm locations, and relay critical information to responders. You will use structured questions to assess urgency, enter data into dispatch software, and support callers with calm, clear guidance.

Candidates should have a high school diploma and good listening, typing, and communication skills. Flexibility for rotating shifts and overtime is expected.