24/7 911 Call Taker — Start a Rewarding Public Safety Career

National Public Safety Careers; Mendenhall (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to be the first contact in emergencies, gathering critical information and directing response teams with calm, precise communication.

Responsibilities include confirming locations, entering data accurately, and following structured procedures. Training and certifications are required, with potential rotating shifts and 24-hour operations. Benefits may apply depending on the employer.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Procedural follow-through

Education

High School Diploma

Job description

National Public Safety Careers is seeking 911 Call Takers to be the first contact in emergencies, gathering critical information and directing response teams with calm, precise communication.

Responsibilities include confirming locations, entering data accurately, and following structured procedures. Training and certifications are required, with potential rotating shifts and 24-hour operations. Benefits may apply depending on the employer.