24/7 911 Call Taker — Launch a Public Safety Career

Regional 911 Intake Solutions; Isle of Palms (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker for the Isle of Palms, SC area. The role involves handling emergency and nonemergency calls, confirming locations, and entering accurate data into dispatch systems.

Successful candidates typically hold a high school diploma and possess strong listening, typing, and communication skills. Some vacancies may require dispatch training and adherence to protocols.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call handling is helpful.
• Ability to type accurately and follow scripted procedures.

Responsibilities

• Answer emergency and nonemergency calls and gather essential details.
• Verify incident location and caller contact information.
• Use approved questions to determine urgency and nature of incident.
• Enter information into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Customer service

Active listening

Typing

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker for the Isle of Palms, SC area. The role involves handling emergency and nonemergency calls, confirming locations, and entering accurate data into dispatch systems.

Successful candidates typically hold a high school diploma and possess strong listening, typing, and communication skills. Some vacancies may require dispatch training and adherence to protocols.