911 Call Taker — Life-Saving Public Safety (24/7)

Regional 911 Intake Solutions; Wadmalaw Island (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities on Wadmalaw Island, SC. You will engage callers, confirm locations, and document details for dispatchers. You may work rotating shifts, nights, weekends, and holidays, depending on staffing needs.

A high school diploma or equivalent is typically required. Strong listening, accurate typing, and clear verbal communication are essential.

Qualifications

• High school diploma or recognized equivalent.
• Customer service experience helpful, especially in fast-paced environments.
• Ability to follow structured procedures and documentation requirements.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities on Wadmalaw Island, SC. You will engage callers, confirm locations, and document details for dispatchers. You may work rotating shifts, nights, weekends, and holidays, depending on staffing needs.

A high school diploma or equivalent is typically required. Strong listening, accurate typing, and clear verbal communication are essential.