24/7 911 Call Taker — Emergency Communications Specialist

National Public Safety Careers; Ottosen (IA); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers is seeking a dispatcher for Ottosen, IA to handle 911 call-taking and related nonemergency lines. The role involves answering calls, validating locations, and entering data into dispatch software to support public safety operations.

The position requires strong listening and communication skills, accuracy, and the ability to follow structured procedures. Training and certifications are provided, with shift work including nights and weekends common.

Formación

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful, though some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing accuracy

Clear verbal communication

Following procedures

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

National Public Safety Careers is seeking a dispatcher for Ottosen, IA to handle 911 call-taking and related nonemergency lines. The role involves answering calls, validating locations, and entering data into dispatch software to support public safety operations.

The position requires strong listening and communication skills, accuracy, and the ability to follow structured procedures. Training and certifications are provided, with shift work including nights and weekends common.