911 Emergency Call Taker - 24/7 Public Safety Operator

National Public Safety Careers; Hollywood (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

National Public Safety Careers in Hollywood, SC invites applications for 911 Call Taker opportunities. You’ll answer emergency and nonemergency lines, confirm locations and caller details, and document information for dispatch staff.

Training and certifications are required; successful candidates follow structured procedures and may work rotating shifts, nights, weekends, and holidays. Strong listening, accurate typing, and clear verbal communication are essential, and previous customer service

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Customer service or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Hollywood, SC invites applications for 911 Call Taker opportunities. You’ll answer emergency and nonemergency lines, confirm locations and caller details, and document information for dispatch staff.

Training and certifications are required; successful candidates follow structured procedures and may work rotating shifts, nights, weekends, and holidays. Strong listening, accurate typing, and clear verbal communication are essential, and previous customer service