Emergency Call Taker: Be First to Help in Crises

National Public Safety Careers; Bancroft (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Bancroft, West Virginia. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch systems.

Training will cover approved questions, risk assessment, and pre-arrival guidance. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and stay calm under pressure.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification.

Skills

Listening skills

Typing speed

Communication skills

Procedural compliance

Education

High School Diploma or GED

Tools

Call-processing software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Bancroft, West Virginia. You will handle emergency and nonemergency calls, verify locations, and document details in dispatch systems.

Training will cover approved questions, risk assessment, and pre-arrival guidance. Applicants should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures and stay calm under pressure.