Warranty Engineer F/M

FÉTIS Group; Çekmeköy; On-site; TRY 300,000 - 420,000; Full time

Job summary

POWER TK AS, a PERKINS distributor in Türkiye, seeks a Warranty Claims Coordinator to manage warranty submissions, document control, and liaison with Perkins, OEMs, and service dealers. You will review failures, coordinate with engineers, and ensure timely cost recovery with manufacturers.

Ideal candidates have technical engineering background and strong English, with experience in warranty processes or a willingness to develop in these areas.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or related field.
• Strong technical knowledge of diesel engines and related machinery.
• Experience or willingness to develop in warranty processing and service documentation.
• Ability to communicate technical matters with OEMs and service partners.
• Excellent written and verbal English in a technical context.

Responsibilities

• Manage and submit warranty claims and ensure timely follow-up with Perkins and OEMs.
• Collect and consolidate technical and financial docs for cost recovery from manufacturers.
• Act as main contact for Perkins and OEM warranty processes with service dealers.
• Review technical failures per warranty policies and determine eligibility.
• Coordinate with Service Engineers to obtain analysis and supporting docs.
• Ensure claims are complete, accurate, and submitted within timelines.
• Support Technical Support on warranty-related matters as needed.
• Monitor claim status, follow up on manufacturer feedback, and resolve disputes.
• Identify recurring issues and contribute to root-cause analysis.
• Develop team capabilities for warranty support and maintain records.

Skills

Warranty management

Technical communication

Documentation

MS Office

Education

Bachelors in Eng

Tools

ERP/CRM

Warranty software

Job description

POWER TK AS has been the appointed distributor of the PERKINS brand in Türkiye since its establishment in 2013.

The company specializes in the distribution of PERKINS engines and spare parts, as well as the servicing and maintenance of PERKINS diesel engines. Our headquarters are located in Istanbul (Cekmekoy).

POWER TK AS is part of the FÉTIS Group, a French family‑owned company established in 1978. The Group operates across 22 countries in Europe (Spain, France, Finland, and Estonia), Asia and the Middle East (Cambodia and Turkiye), and Africa, supported by a workforce of 660 employees.

Post description

• Manage and submit warranty claims and ensure timely and effective follow-up with Perkins, OEMs, and authorized service dealers.
• Collect, review, and consolidate all necessary technical and financial documentation to ensure the proper recovery of warranty-related costs from manufacturers.
• Act as the main point of contact for Perkins warranty management and OEM warranty processes, ensuring effective communication and coordination.
• Review and assess technical failures in accordance with manufacturer warranty policies, rules, and guidelines, and determine whether the failure is eligible for warranty coverage.
• Work closely with the Service Engineering team to obtain the required technical analysis, failure information, and supporting documentation for warranty claims.
• Coordinate with Service Engineers to ensure that warranty claims are complete, accurate, and submitted within the required timelines.
• Provide support to the Technical Support team when required, particularly on warranty-related technical matters.
• Monitor the status of submitted claims, follow up on manufacturer feedback, and ensure timely resolution of rejected, pending, or disputed claims.
• Identify recurring warranty issues and contribute to root‑cause analysis and continuous improvement of warranty processes.
• Develop and leverage the capabilities of the team to provide effective warranty support to Perkins, OEMs, and service partners.
• Maintain accurate warranty records and reporting, and contribute to the monitoring and improvement of warranty cost recovery and performance.

Profile required

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or a related technical field.
• Strong technical knowledge and experience in diesel engines, generators, heavy equipment, or similar machinery.
• Preferably experience in warranty, after‑sales service, technical service, or service engineering.
• Experience in warranty claim processes, technical documentation, and manufacturer warranty procedures, or a strong willingness to develop expertise in these areas.
• Strong technical capability to analyze technical failures and assess whether a failure is covered under warranty in accordance with the manufacturer’s warranty rules and guidelines.
• Ability to communicate effectively on technical matters with Perkins, OEMs, and authorized service dealers.
• Ability to read, understand, and interpret technical reports, service documentation, and manufacturer procedures.
• Good command of English, with strong written and verbal communication skills, particularly in a technical context.
• Proficiency in MS Office; experience with ERP/CRM and warranty management systems is an advantage.
• Strong follow‑up, coordination, documentation, and problem‑solving skills.
• Detail‑oriented, analytical, solution‑oriented, and results‑driven.

Réf: 9f636b30-0867-48e5-a630-55859d8192f2