Warranty Claims Specialist — Technical Recovery & OEM Liaison

SECODI Finland; Çekmeköy; On-site; TRY 240,000 - 360,000; Full time

Job summary

SECODI Finland in Çekmeköy, Istanbul, Turkey, seeks a Warranty Specialist to manage Perkins and OEM warranty claims from initiation to resolution. You will collect technical and financial documents, assess eligibility, and collaborate with Service Engineering to obtain necessary analyses and documentation.

The role requires strong communication, coordination with service partners, and the ability to monitor claim status and ensure timely submissions.

Responsibilities

• Manage and submit warranty claims and follow up with Perkins, OEMs, and service dealers.
• Collect and consolidate technical and financial documentation for proper cost recovery from manufacturers.
• Act as main contact for Perkins warranty management and OEM processes.
• Review technical failures per manufacturer policies to determine eligibility for warranty coverage.
• Coordinate with Service Engineering to obtain analysis and supporting documentation for warranty claims.
• Ensure warranty claims are complete and submitted on time with required timelines.
• Provide support to Technical Support on warranty-related matters when needed.
• Monitor status of submitted claims and follow up with manufacturers on feedback and resolution.
• Identify recurring warranty issues and contribute to root-cause analysis for process improvement.
• Develop and leverage team capabilities to provide effective warranty support to Perkins, OEMs, and service partners.
• Maintain accurate warranty records and reporting to monitor cost recovery and performance.

Skills

Warranty management

Technical documentation

Communication

Root-cause analysis

Coordination

Cross-functional collaboration

Job description

SECODI Finland in Çekmeköy, Istanbul, Turkey, seeks a Warranty Specialist to manage Perkins and OEM warranty claims from initiation to resolution. You will collect technical and financial documents, assess eligibility, and collaborate with Service Engineering to obtain necessary analyses and documentation.

The role requires strong communication, coordination with service partners, and the ability to monitor claim status and ensure timely submissions.