Warranty Specialist - Diesel Engines & Claims

FÉTIS Group; Çekmeköy; On-site; TRY 300,000 - 420,000; Full time

Job summary

POWER TK AS, a PERKINS distributor in Türkiye, seeks a Warranty Claims Coordinator to manage warranty submissions, document control, and liaison with Perkins, OEMs, and service dealers. You will review failures, coordinate with engineers, and ensure timely cost recovery with manufacturers.

Ideal candidates have technical engineering background and strong English, with experience in warranty processes or a willingness to develop in these areas.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Mechatronics Engineering, or related field.
• Strong technical knowledge of diesel engines and related machinery.
• Experience or willingness to develop in warranty processing and service documentation.
• Ability to communicate technical matters with OEMs and service partners.
• Excellent written and verbal English in a technical context.

Responsibilities

• Manage and submit warranty claims and ensure timely follow-up with Perkins and OEMs.
• Collect and consolidate technical and financial docs for cost recovery from manufacturers.
• Act as main contact for Perkins and OEM warranty processes with service dealers.
• Review technical failures per warranty policies and determine eligibility.
• Coordinate with Service Engineers to obtain analysis and supporting docs.
• Ensure claims are complete, accurate, and submitted within timelines.
• Support Technical Support on warranty-related matters as needed.
• Monitor claim status, follow up on manufacturer feedback, and resolve disputes.
• Identify recurring issues and contribute to root-cause analysis.
• Develop team capabilities for warranty support and maintain records.

Skills

Warranty management

Technical communication

Documentation

MS Office

Education

Bachelors in Eng

Tools

ERP/CRM

Warranty software

Job description

POWER TK AS, a PERKINS distributor in Türkiye, seeks a Warranty Claims Coordinator to manage warranty submissions, document control, and liaison with Perkins, OEMs, and service dealers. You will review failures, coordinate with engineers, and ensure timely cost recovery with manufacturers.

Ideal candidates have technical engineering background and strong English, with experience in warranty processes or a willingness to develop in these areas.