VIP VTC & AV Technician for Defence & Government Projects

Spektrum; Osmangazi; Sur place; TRY 350 000 - 520 000; Plein temps

Résumé du poste

Spektrum seeks a VTC/AV Technician in Izmir, Türkiye, to keep collaboration and AV services operational for NATO-related projects. The role includes VIP VTC facilitation for a senior command group and ensuring session readiness, with travel to NATO locations as required.

You will work with Cisco, Poly and Microsoft collaboration tools, manage incidents via the ITSM system, and maintain AV infrastructure under security requirements including NATO SECRET where applicable.

Qualifications

• Experience as Level 1/1+ support technician for VTC, collaboration or AV systems.
• Hands-on experience with Cisco, Poly and Microsoft collaboration technologies.
• Understanding of AV signal flow, physical connections and basic IP networking.
• Experience using an ITSM ticketing system and observing service KPIs.
• Familiarity with military protocol and professional conduct when engaging with high-ranking officers.

Responsabilités

• Provide VIP VTC facilitation for the command group: coordinate session schedules with front offices, set up sessions, power on and test equipment.
• Attend VTC sessions with senior leaders and provide Level 0 support during the session.
• Raise incidents through the service desk and liaise with CSU and service-line technicians for Level 1/1+ resolution.
• Install, configure and test VTC endpoints and meeting-room AV equipment; perform routine checks and report incidents.
• Support video walls, video matrix switching, audio systems and related cabling in meeting rooms and operations centres.
• Support Cisco WebEx, Microsoft Teams and other platforms for digital and hybrid events.
• Keep client software and firmware current through updates, record work in ITSM tool and propose service improvements.

Connaissances

VTC/AV support experience

Cisco/Poly/Microsoft collaboration

AV signal flow basics

ITSM ticketing & KPIs

Professional conduct with officers

Military protocol familiarity

Formation

Vocational qualification in electronics/AV/IT

Outils

Cisco

Poly

Microsoft Teams

Description du poste

Spektrum seeks a VTC/AV Technician in Izmir, Türkiye, to keep collaboration and AV services operational for NATO-related projects. The role includes VIP VTC facilitation for a senior command group and ensuring session readiness, with travel to NATO locations as required.

You will work with Cisco, Poly and Microsoft collaboration tools, manage incidents via the ITSM system, and maintain AV infrastructure under security requirements including NATO SECRET where applicable.