VIP VTC & AV Technician

Spektrum; Karesi; On-site; TRY 600,000 - 800,000; Full time

Job summary

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) with aerospace and defence services. The NATO NCIA program role is to keep VTC and AV services operational for senior leaders, including VIP facilitation, session preparation and incident resolution across multiple platforms in Izmir, Türkiye.

The role requires a vocational AV/IT background, 3+ years in VTC support, and hands-on experience with Cisco, Poly, and Microsoft collaboration tools.

Qualifications

• Three or more years of Level 1/1+ VTC support experience.
• Hands-on Cisco, Poly and Microsoft collaboration tech experience.
• Knowledge of AV signal flow, connections and IP networking basics.
• Experience with ITSM ticketing systems and KPI monitoring.
• Professional conduct and discretion with General Officers; familiarity with military protocol.

Responsibilities

• Provide VIP VTC facilitation for the command group: agree the session schedule with the front offices, set up sessions on behalf of users, power on and test equipment before each session.
• Attend VTC sessions with senior leaders and provide Level 0 support during the session.
• Raise incidents through the centralised service desk and liaise with CSU and service-line technicians to provide Level 1/1+ support for resolution.
• Install, configure and test VTC endpoints and meeting-room audio-visual equipment; perform routine checks and report potential incidents.
• Support video walls, video matrix switching, audio systems and associated cabling in meeting rooms and operations centres.
• Support Cisco WebEx, Microsoft Teams and other platforms for digital and hybrid events.
• Keep client software and firmware current through approved updates, record work in the ITSM tool and propose service improvements.

Skills

Three+ years VTC support

Cisco collaboration tech

Poly collaboration tech

Microsoft collaboration tech

AV signal flow knowledge

IP networking basics

ITSM ticketing experience

Professional conduct with officers

Education

Vocational qualification in electronics, AV or IT

Tools

Cisco

Poly

Microsoft Teams

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) with aerospace and defence services. The NATO NCIA program role is to keep VTC and AV services operational for senior leaders, including VIP facilitation, session preparation and incident resolution across multiple platforms in Izmir, Türkiye.

The role requires a vocational AV/IT background, 3+ years in VTC support, and hands-on experience with Cisco, Poly, and Microsoft collaboration tools.