VTC / Audio-Visual Technician

Spektrum; Karesi; On-site; TRY 600,000 - 800,000; Full time

Job summary

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) with aerospace and defence services. The NATO NCIA program role is to keep VTC and AV services operational for senior leaders, including VIP facilitation, session preparation and incident resolution across multiple platforms in Izmir, Türkiye.

The role requires a vocational AV/IT background, 3+ years in VTC support, and hands-on experience with Cisco, Poly, and Microsoft collaboration tools.

Qualifications

• Three or more years of Level 1/1+ VTC support experience.
• Hands-on Cisco, Poly and Microsoft collaboration tech experience.
• Knowledge of AV signal flow, connections and IP networking basics.
• Experience with ITSM ticketing systems and KPI monitoring.
• Professional conduct and discretion with General Officers; familiarity with military protocol.

Responsibilities

• Provide VIP VTC facilitation for the command group: agree the session schedule with the front offices, set up sessions on behalf of users, power on and test equipment before each session.
• Attend VTC sessions with senior leaders and provide Level 0 support during the session.
• Raise incidents through the centralised service desk and liaise with CSU and service-line technicians to provide Level 1/1+ support for resolution.
• Install, configure and test VTC endpoints and meeting-room audio-visual equipment; perform routine checks and report potential incidents.
• Support video walls, video matrix switching, audio systems and associated cabling in meeting rooms and operations centres.
• Support Cisco WebEx, Microsoft Teams and other platforms for digital and hybrid events.
• Keep client software and firmware current through approved updates, record work in the ITSM tool and propose service improvements.

Skills

Three+ years VTC support

Cisco collaboration tech

Poly collaboration tech

Microsoft collaboration tech

AV signal flow knowledge

IP networking basics

ITSM ticketing experience

Professional conduct with officers

Education

Vocational qualification in electronics, AV or IT

Tools

Cisco

Poly

Microsoft Teams

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The VTC/AV Technician keeps collaboration, video-teleconference and audio-visual services operational and usable, including VIP VTC facilitation for a senior command group. The role covers session preparation and attendance, Level 0/1 support, equipment configuration and checks, and coordination of incident resolution with CSU and service-line technicians.

Role Duties and Responsibilities

• Provide VIP VTC facilitation for the command group: agree the session schedule with the front offices, set up sessions on behalf of users, power on and test equipment before each session.
• Attend VTC sessions with senior leaders and provide Level 0 support during the session.
• Raise incidents through the centralised service desk and liaise with CSU and service-line technicians to provide Level 1/1+ support for resolution.
• Install, configure and test VTC endpoints and meeting-room audio-visual equipment; perform routine checks and report potential incidents.
• Support video walls, video matrix switching, audio systems and associated cabling in meeting rooms and operations centres.
• Support Cisco WebEx, Microsoft Teams and other platforms for digital and hybrid events.
• Keep client software and firmware current through approved updates, record work in the ITSM tool and propose service improvements.

Essential Skills, Experience and Certifications

• Vocational qualification in electronics, audio-visual or IT, or equivalent experience.
• At least three years of experience as a Level 1/1+ support technician for VTC, collaboration or audio-visual systems.
• Hands-on experience with Cisco, Poly and Microsoft collaboration technologies.
• Understanding of AV signal flow, physical connections and basic IP networking.
• Experience using an ITSM ticketing system and observing service KPIs.
• Professional conduct and discretion when working directly with General Officers; familiarity with military protocol.

Desirable Skills, Experience and Certifications

• Experience supporting VTC on classified networks (NATO SECRET).
• Video wall and video matrix experience; live-event support.
• Previous work in a NATO or military headquarters.
• Professional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).

Working Location

• Izmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.

Working Policy

• On-site, business hours; up to 25% of the service may be required outside business hours, scheduled in advance.

Travel

• Travel to other NATO sites in the area of responsibility may be required.
• Must hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).

Security Clearance

Valid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.