VIP VTC & AV Technician

Spektrum; Konak; On-site; TRY 360,000 - 480,000; Full time

Job summary

Spektrum in Izmir, Türkiye, is seeking a VTC/AV Technician to keep collaboration, video-teleconference and audio-visual services operational for senior command groups. You will handle VIP facilitation, session preparation, and on-site setup for each meeting.

You will provide Level 0/1 support during sessions, raise incidents through the service desk, and coordinate with CSU and technicians. Familiarity with NATO protocols is valued and onsite work is required.

Qualifications

• Vocational qualification in electronics, audio-visual or IT, or equivalent experience.
• At least three years of experience as a Level 1/1+ support technician for VTC, collaboration or audio-visual systems.
• Hands-on experience with Cisco, Poly and Microsoft collaboration technologies.
• Understanding of AV signal flow, physical connections and basic IP networking.
• Experience using an ITSM ticketing system and observing service KPIs.
• Professional conduct and discretion when working directly with General Officers; familiarity with military protocol.

Responsibilities

• Provide VIP VTC facilitation for the command group: agree the session schedule with the front offices, set up sessions on behalf of users, power on and test equipment before each session.
• Attend VTC sessions with senior leaders and provide Level 0 support during the session.
• Raise incidents through the centralised service desk and liaise with CSU and service-line technicians to provide Level 1/1+ support for resolution.
• Install, configure and test VTC endpoints and meeting-room audio-visual equipment; perform routine checks and report potential incidents.
• Support video walls, video matrix switching, audio systems and associated cabling in meeting rooms and operations centres.
• Support Cisco WebEx, Microsoft Teams and other platforms for digital and hybrid events.
• Keep client software and firmware current through approved updates, record work in the ITSM tool and propose service improvements.

Skills

Electronics/AV

VTC support experience

Cisco/Poly/Microsoft collaboration

AV signal flow knowledge

ITSM ticketing experience

Military protocol familiarity

Education

Vocational qualification in electronics/AV/IT

Tools

Cisco gear

Poly gear

Microsoft collaboration tools

Job description

Spektrum in Izmir, Türkiye, is seeking a VTC/AV Technician to keep collaboration, video-teleconference and audio-visual services operational for senior command groups. You will handle VIP facilitation, session preparation, and on-site setup for each meeting.

You will provide Level 0/1 support during sessions, raise incidents through the service desk, and coordinate with CSU and technicians. Familiarity with NATO protocols is valued and onsite work is required.