NATO End-User IT Support Technician - On-site Izmir

Spektrum; Osmangazi; Presencial; TRY 2.228.000 - 3.343.000; Tempo integral

Resumo da vaga

Spektrum seeks an End User Support Technician to deliver first and second line IT support for NATO CIS services in Izmir, Türkiye. You will handle service desk activities, account provisioning, device imaging, and software troubleshooting, supporting end-user devices and enterprise applications.

The role includes shift work, on-site assignments, and collaboration with cross-functional teams to maintain secure, reliable IT operations and timely incident resolution.

Qualificações

• Two years of end-user IT support experience in enterprise environments.
• Hands-on experience with Windows 10/11, Microsoft Office/Microsoft 365 and Outlook/Exchange clients.
• User administration in Active Directory and Exchange.
• Device imaging and deployment using SCCM/MECM, Intune or equivalent tools; hardware troubleshooting of desktops, laptops, printers and peripherals.
• Set-up and support of mobile devices (including iOS), remote access/VPN and wireless connectivity.
• Basic networking knowledge (IP addressing, DNS/DHCP, LAN and Wi‑Fi connectivity checks).
• Experience with ITSM tools such as BMC Remedy, ServiceNow or Jira Service Management.
• Customer focus and clear communication with users under high workload; accurate record keeping.
• Willingness to work shifts, including nights and weekends, when required.

Responsabilidades

• Act as a point of contact for users through the service desk: log, categorise, prioritise, diagnose and resolve incidents and service requests at first or second line, escalating with complete information where required.
• Create, modify, reset and verify user accounts, passwords, MFA and access rights (Active Directory, Exchange) against approved requests.
• Install, configure and troubleshoot client software, from office automation to specialised NATO applications, verifying licensing and validating the result with the user.
• Prepare and provision end-user devices (desktops, laptops, thin clients, mobile devices, printers and peripherals): imaging and OS deployment, domain join, security baseline, role software and inventory registration.
• Carry out installs, moves, adds and changes (IMAC), including transport, reconnection, functional testing and user acceptance.
• Restore faulty devices to service: collect, rebuild or repair to the standard build, restore data, test and return the device to the user.
• Implement standard and pre-authorised changes in line with the change management process.
• Perform routine checks on assigned endpoints (update and patch status, configuration compliance, connectivity).
• Record all work in the service management tool so that every ticket is traceable and auditable, and contribute to knowledge articles and work instructions.
• Support major incidents, exercises and events, including on-call, extended hours and shift work when required.

Conhecimentos

Windows 10/11

Office 365

Active Directory

Exchange

SCCM/MECM

Intune

Mobile devices

Networking basics

ITSM tools

Shift work

Formação

Higher vocational training in IT

Two years of end-user IT support experience

Ferramentas

BMC Remedy

ServiceNow

Jira Service Management

VMware Horizon

Citrix

Descrição da vaga

Spektrum seeks an End User Support Technician to deliver first and second line IT support for NATO CIS services in Izmir, Türkiye. You will handle service desk activities, account provisioning, device imaging, and software troubleshooting, supporting end-user devices and enterprise applications.

The role includes shift work, on-site assignments, and collaboration with cross-functional teams to maintain secure, reliable IT operations and timely incident resolution.