Umrah Group Sales & Operations Specialist

Pegasus Airlines; Fatih; On-site; TRY 167,000 - 279,000; Full time

Benefits offered by this job

Discounted flight tickets for self and

Private health insurance

Remote and flexible working hours

Social activity clubs

Kindergarten for female employees (İz

Performance-based bonus

Shuttle

Job summary

Pegasus Airlines seeks an Umrah Operations Specialist - Disabled to manage group reservations, pricing, and coordination of Hajj & Umrah travel for multiple agencies. You will review changes and refunds, organize payment plans, monitor group fees, and ensure seamless ticketing and catering processes in a fast-paced environment.

Requirements include a bachelor’s degree, 2+ years in sales or customer-focused roles, strong Excel and reporting tools, and English at least B1; disability and letter

Qualifications

• Bachelor's degree from a 4-year university program.
• At least 2 years of professional experience, preferably in sales or customer-focused roles.
• Strong proficiency in Microsoft Excel and reporting tools.
• Minimum B1 level of English proficiency.
• Strong skills in stress management, time management, and communication, with the ability to work effectively in a fast-paced and dynamic environment.

Responsibilities

• Evaluate group requests received through the reservation system, prepare pricing, and follow up and coordinate all related operational processes.
• Review and manage reservation change and refund requests for requested and confirmed Hajj & Umrah groups, ensuring full coordination of the process.
• Organize payment plans for confirmed groups and coordinate all reservation and ticketing procedures.
• Monitor and follow up on the payment of total group fees.
• Handle all necessary procedures related to possible refunds arising from cancellations in completed groups.
• Track and manage all in-flight catering processes, prevent potential disruptions, and take proactive action when needed.
• Carry out activities to strengthen ongoing cooperation with agencies in order to increase group sales and support business growth.

Skills

Excel

Reporting tools

English (B1)

Stress management

Time management

Communication

Education

Bachelor’s degree

Tools

Microsoft Excel

Reporting tools

Job description

Pegasus Airlines seeks an Umrah Operations Specialist - Disabled to manage group reservations, pricing, and coordination of Hajj & Umrah travel for multiple agencies. You will review changes and refunds, organize payment plans, monitor group fees, and ensure seamless ticketing and catering processes in a fast-paced environment.

Requirements include a bachelor’s degree, 2+ years in sales or customer-focused roles, strong Excel and reporting tools, and English at least B1; disability and letter