Operation Specialist -PAX2NIGHT-

Yuppi Travel; Muratpaşa; On-site; TRY 600,000 - 900,000; Full time

Job summary

Pax2night is seeking a responsible B2B Operations Specialist to support international travel agencies and accommodation suppliers from Türkiye. You will join an Operations Department with structured training, quality assurance processes, clear procedures, and opportunities to develop into more specialized roles.

Responsibilities include handling booking-related requests, coordinating solutions for issues, and communicating with agencies and suppliers.

Qualifications

• Minimum B2 level English, both written and spoken.
• Strong communication and problem-solving abilities.
• Willingness to take ownership and stay calm under pressure.
• Ability to work rotating shifts.
• On-site in Türkiye; relocation required.

Responsibilities

• Handle booking-related requests via email, phone, and internal channels.
• Coordinate solutions for confirmations, cancellations, relocations, and issues.
• Communicate professionally with international agencies and suppliers.
• Follow internal procedures, service agreements, and escalation paths.
• Take ownership of cases through resolution.
• Support the emergency operations line during assigned shifts.

Skills

B2 English level

Strong communication

Investigation & problem-solving

Ownership mindset

Rotating shifts

Tools

Juniper booking system

Job description

Join the Pax2night Operations Department

B2B Operations Specialist

Pax2night is looking for a responsible and solution-focused B2B Operations Specialist to support international travel agencies and accommodation suppliers.

You will join an Operations Department with structured training, quality assurance processes, clear procedures, and opportunities to develop into more specialized operational roles.

• Handle booking-related requests through email, phone, and internal communication channels
• Coordinate solutions for confirmation issues, cancellations, relocations, and other booking problems
• Communicate professionally with international agencies and suppliers
• Follow internal procedures, service agreements, and escalation processes
• Take ownership of cases and follow them through to resolution
• Support the emergency operations line during assigned shifts
• Minimum B2 level English, both written and spoken
• Strong communication, investigation, and problem-solving skills
• Ability to remain calm and professional during urgent situations
• A responsible mindset and willingness to take ownership
• Ability to work as part of a rotating shift schedule.
• This is a on site position, residing in Türkiye and willing to relocate is a requirement.
• Previous experience in travel, tourism, hotel reservations, operations, or customer support is preferred
• Experience with Juniper or similar booking systems is an advantage