Remote IT Support Specialist – End-User & Hardware

Pegasus Airlines

Fatih

Hybrid

TRY 150,000 - 210,000

Full time

6 days ago

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Benefits offered by this job

Flight discount

Private health insurance

Remote work days

Social clubs

Kindergarten support

Performance-based bonus

Shuttle service

Job summary

Pegasus Airlines is seeking a Technical Support Specialist - Disabled to join our IT support team. The role focuses on logging incidents, providing timely end-user support, and ensuring service delivery within SLAs.

We encourage applications from candidates with disability status and a cover letter detailing their disability and degree. The position offers a hybrid work model with opportunities for remote work on selected days, plus comprehensive employee benefits as part of our effort to

Qualifications

Bachelor’s degree in Computer Science, Information Technologies, or a related field.
Minimum 2 years of experience in end-user support/helpdesk roles.
Strong knowledge of Windows operating systems.
Basic networking knowledge (TCP/IP, DHCP, DNS, Wi-Fi).
Experience with hardware components, troubleshooting, and fault diagnosis.
Experience with ticketing and ITSM systems (ServiceNow, Jira, ManageEngine, etc.) is a plus.
Strong communication skills, a solution-oriented mindset, and a focus on user satisfaction.
Ability to work effectively in a team-oriented environment.

Responsibilities

Log and register incidents and service requests reported by end users.
Coordinate and provide the necessary IT support services to resolve issues and ensure service delivery in line with SLAs.