Group Sales Operations Specialist (Umrah) - Disabled

Pegasus Airlines; Fatih; Presencial; TRY 167 000 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounted flight tickets for self and

Private health insurance

Remote and flexible working hours

Social activity clubs

Kindergarten for female employees (İz

Performance-based bonus

Shuttle

Resumo da oferta

Pegasus Airlines seeks an Umrah Operations Specialist - Disabled to manage group reservations, pricing, and coordination of Hajj & Umrah travel for multiple agencies. You will review changes and refunds, organize payment plans, monitor group fees, and ensure seamless ticketing and catering processes in a fast-paced environment.

Requirements include a bachelor’s degree, 2+ years in sales or customer-focused roles, strong Excel and reporting tools, and English at least B1; disability and letter

Qualificações

• Bachelor's degree from a 4-year university program.
• At least 2 years of professional experience, preferably in sales or customer-focused roles.
• Strong proficiency in Microsoft Excel and reporting tools.
• Minimum B1 level of English proficiency.
• Strong skills in stress management, time management, and communication, with the ability to work effectively in a fast-paced and dynamic environment.

Responsabilidades

• Evaluate group requests received through the reservation system, prepare pricing, and follow up and coordinate all related operational processes.
• Review and manage reservation change and refund requests for requested and confirmed Hajj & Umrah groups, ensuring full coordination of the process.
• Organize payment plans for confirmed groups and coordinate all reservation and ticketing procedures.
• Monitor and follow up on the payment of total group fees.
• Handle all necessary procedures related to possible refunds arising from cancellations in completed groups.
• Track and manage all in-flight catering processes, prevent potential disruptions, and take proactive action when needed.
• Carry out activities to strengthen ongoing cooperation with agencies in order to increase group sales and support business growth.

Conhecimentos

Excel

Reporting tools

English (B1)

Stress management

Time management

Communication

Formação académica

Bachelor’s degree

Ferramentas

Microsoft Excel

Reporting tools

Descrição da oferta de emprego

We are Pegasus. We represent the new generation in Turkish aviation. With our motto: Everyone has the right to fly, we inspire our guests to travel with low fares thanks to our business model.

As your digital airline, our guest-centric approach offers digital technologies and unique innovations that enhance the travel experience.

Today, we operate connecting flights to more than 55 countries across Türkiye, Europe, North Africa, the Middle East, Russia, and Central Asia. We have one of the youngest fleets in Turkey, which exceeds 127 aircraft in 2026.

Are you ready to embark on your Pegasus career path as our Umrah Operations Specialist - Disabled, flight number PC-2026?

Requirements:

• Bachelor’s degree from a 4-year university program.
• At least 2 years of professional experience, preferably in sales or customer-focused roles.
• Strong proficiency in Microsoft Excel and reporting tools.
• Minimum B1 level of English proficiency, sufficient for effective communication in operational processes.
• Strong skills in stress management, time management, and communication, with the ability to work effectively in a fast-paced and dynamic environment.

In this role, you will

• Evaluate group requests received through the reservation system, prepare pricing, and follow up and coordinate all related operational processes.
• Review and manage reservation change and refund requests for requested and confirmed Hajj & Umrah groups, ensuring full coordination of the process.
• Organize payment plans for confirmed groups and coordinate all reservation and ticketing procedures.
• Monitor and follow up on the payment of total group fees.
• Handle all necessary procedures related to possible refunds arising from cancellations in completed groups.
• Track and manage all in-flight catering processes, prevent potential disruptions, and take proactive action when needed.
• Carry out activities to strengthen ongoing cooperation with agencies in order to increase group sales and support business growth.

Note:

We kindly request that candidates applying for this position hold a medical board report indicating a minimum disability rate of 40%, and clearly state their disability and its degree in their cover letter.

What Pegasus Airlines can offer you

• Discounted domestic and international flight tickets that include first-degree family members, For a single candidate can add +1 person, Discounted flight with contracted airlines to destinations where there are no flights
• Private health insurance
• Remote and flexible working hours on certain days according to a working model, allowance for remote working days
• Fun@Fly Social Activity Clubs (Social clubs such as theatre club, sailing, trekking, running, basketball, music, books, zumba, tennis, volleyball and football teams, e-sports team)
• Kindergarten opportunity for female employees (Istanbul, Izmir, Antalya)
• Performance-based bonus system
• Shuttle

Our Framework for a Sustainable Future prioritizes our impact on the environment and society, as well as economic development. We call our route Sustainable Future. By 2050, we aim to eliminate carbon emissions from our operations, and we are working towards this goal. We are proud of a rich governance culture that is developed through a perspective open to continuous improvement and the feedback of our stakeholders. We regularly and transparently share our targets and performance on these issues with the public.

Gender equality is at the foundation of our corporate culture. We are one of the pioneering airlines that have signed IATA's voluntary initiative "25by2025" to increase the representation of women in all areas of the aviation industry, including pilot, technician, and management ranks. We were the first airline in the world to join the UN Women's Empowerment Principles (WEPs) platform.

Listen to every different voice in our quest for a more equal tomorrow for future generations and we call our voice #PegasusHarmony