Temporary EG SV - Customer Service Coordinator

Hapag-Lloyd AG; Konak; Hybrid; TRY 180,000 - 300,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Temporary EG SV - Customer Service Coordinator to manage the customer experience for delegated customers through booking, documentation, and import processes. The role focuses on proactive customer satisfaction and effective communication across stakeholders.

Responsibilities include handling end-to-end bookings, ensuring timely documentation, and delivering value through strong business knowledge and process understanding.

Qualifications

• Enthusiasm and team spirit are essential.
• Customer orientation and service mentality are required.
• Excellent communication and ability to take initiative is needed.
• Proficient in MS Office.
• No military obligation for male candidates.

Responsibilities

• Owns and manages the customer experience of delegated customers and booking/documentation processes.
• Focuses on customer needs and proactively drives satisfaction.
• Handles problems and guides solutions to prevent recurrence.
• Manages end-to-end booking process and documentation.
• Coordinate with stakeholders to ensure timely shipment documentation and communications.
• Update bookings and notify affected parties of changes.
• Execute reports and tasks assigned by Team Leader/Manager.

Skills

Team spirit

Customer orientation

Communication

Initiative

English and Arabic proficiency

Turkish language proficiency preferred

Tools

MS Office

Job description

Temporary EG SV - Customer Service Coordinator

Job Description

Delivers the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Responsibilities

• Owns and manages the customer experience of delegated customers booking/documentation/import process.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Handles all possible problems and guides for solution.
• Manage and monitor the end-to-end booking process.
• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
• Maintaining a customer-centric approach reduces errors and prevents repetition of errors.
• Coordinate with stakeholders to manage booking documentation/import processes.
• Ensures that any and all documentation required for a shipment is received in a timely manner.
• Updates bookings when necessary and notifies all affected parties of changes.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Maintain effective and proactive communication.
• Execute reports or other tasks assigned by Team Leader/Manager.
• Comply to specific company SOPs and monitor respective KPIs.
• Corresponds with world-wide offices to track shipments.

Qualifications

• Enthusiasm and team spirit.
• Customer orientation and service mentality.
• Communicative and ability to take initiative.
• Knowledge of MS Office.
• No military obligation for male candidates.
• Good command of written and spoken English and Arabic.
• Turkish language proficiency is preferred.

Job Info

• Job Identification 5301
• Job Category Customer Service
• Posting Date 10/21/2026, 05:22 AM
• Apply Before 10/27/2026, 12:00 PM
• Job Shift No
• Locations ANKARA ASFALTI CADDESI CINARLI MAH. NO:15/351 KAT:35 MISTRAL, IZMIR, TR (Hybrid)

ANKARA ASFALTI CADDESI CINARLI MAH. NO:15/351 KAT:35 MISTRAL, IZMIR, TR