Temporary TR SV - Customer Service Coordinator

Hapag-Lloyd AG; Konak; Hybrid; TRY 120,000 - 180,000; Full time

Job summary

Hapag-Lloyd AG is seeking a Temporary Customer Service Coordinator to manage customer bookings and documentation, ensuring a high level of service and timely communication. The role requires fluency in English and Turkish and the ability to collaborate with global teams in a hybrid setting.

The position emphasizes proactive problem-solving, end-to-end process management, and adherence to SOPs. A dynamic team environment and customer-focused mindset are essential.

Qualifications

• Enthusiasm and team spirit are essential.
• Customer orientation and service mentality are required.
• Strong communication and initiative are expected.
• Familiarity with user application systems (FIS) and MS Office is required.

Responsibilities

• Owns and manages the customer experience for delegated customers booking/documentation/import process.
• Focuses on customer needs and works proactively for satisfaction.
• Handles problems and guides to solutions.
• Manages end-to-end booking process and communicates updates to stakeholders.
• Complies with SOPs and monitors KPIs.

Skills

Enthusiasm

Team Spirit

Customer orientation

Initiative

Communicative

Tools

FIS

MS Office

Job description

Temporary TR SV - Customer Service Coordinator

Trending

Job Description

Delivers the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Responsibilities

Essential Functions:

• Owns and manages the customer experience of delegated customers booking/documentation/import process.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Handles all possible problems and guides for solution.
• Manage and monitor the end-to-end booking process.
• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
• Maintaining a customer-centric approach reduces errors and prevents repetition of errors.
• Coordinate with stakeholders to manage booking documentation/import processes.
• Ensures that any and all documentation required for a shipment is received in a timely manner.
• Updates bookings when necessary and notifies all affected parties of changes.
• Directly focuses on customer needs and proactively works for customer satisfaction.
• Maintain effective and proactive communication.
• Execute reports or other tasks assigned by Team Leader/Manager.
• Comply to specific company SOPs and monitor respective KPIs.
• Corresponds with world-wide offices to track shipments.

Qualifications

• Enthusiasm and team spirit.
• Customer orientation and service mentality.
• Communicative and ability to take initiative.
• Knowledge of user application systems (FIS, MS Office)
• No military obligation for male candidates.
• Good command of written and spoken English and Turkish.

Job Info

• Job Identification 5306
• Job Category Customer Service
• Posting Date 10/21/2026, 05:04 AM
• Apply Before 10/27/2026, 12:00 PM
• Job Shift No
• Locations ANKARA ASFALTI CADDESI CINARLI MAH. NO:15/351 KAT:35 MISTRAL, IZMIR, TR (Hybrid)

ANKARA ASFALTI CADDESI CINARLI MAH. NO:15/351 KAT:35 MISTRAL, IZMIR, TR