Hybrid Customer Experience Coordinator — Shipping & Booking

Hapag-Lloyd AG; Konak; Hybride; TRY 120 000 - 180 000; Plein temps

Résumé du poste

Hapag-Lloyd AG is seeking a Temporary Customer Service Coordinator to manage customer bookings and documentation, ensuring a high level of service and timely communication. The role requires fluency in English and Turkish and the ability to collaborate with global teams in a hybrid setting.

The position emphasizes proactive problem-solving, end-to-end process management, and adherence to SOPs. A dynamic team environment and customer-focused mindset are essential.

Qualifications

• Enthusiasm and team spirit are essential.
• Customer orientation and service mentality are required.
• Strong communication and initiative are expected.
• Familiarity with user application systems (FIS) and MS Office is required.

Responsabilités

• Owns and manages the customer experience for delegated customers booking/documentation/import process.
• Focuses on customer needs and works proactively for satisfaction.
• Handles problems and guides to solutions.
• Manages end-to-end booking process and communicates updates to stakeholders.
• Complies with SOPs and monitors KPIs.

Connaissances

Enthusiasm

Team Spirit

Customer orientation

Initiative

Communicative

Outils

FIS

MS Office

Description du poste

Hapag-Lloyd AG is seeking a Temporary Customer Service Coordinator to manage customer bookings and documentation, ensuring a high level of service and timely communication. The role requires fluency in English and Turkish and the ability to collaborate with global teams in a hybrid setting.

The position emphasizes proactive problem-solving, end-to-end process management, and adherence to SOPs. A dynamic team environment and customer-focused mindset are essential.