Customer Experience Consultant

Maersk; Ümraniye; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Annual performance-based bonus

Job summary

Maersk is seeking a Customer Experience Consultant on a 6-month fixed-term contract to manage end-to-end shipment lifecycle, deliver exceptional service, and build strong customer relationships across global service centers. You will proactively resolve issues and collaborate with internal teams to ensure seamless service delivery.

You will translate customer needs into tailored logistics solutions in a fast-paced, international environment.

Qualifications

• Experience in import/export operations within logistics is required.
• Customer-facing role with a strong commercial focus.
• Proficient in Microsoft Office applications (Outlook, Excel).
• Fluent in Turkish and English, written and spoken.

Responsibilities

• Manage the full shipment lifecycle with a focus on delivering a positive customer experience from start to finish.
• Proactively resolve service-related issues and provide timely customer support.
• Build and maintain strong relationships with customers, internal stakeholders, and offshore service teams.
• Understand customer needs and business drivers to deliver tailored logistics solutions.
• Identify opportunities to enhance customer satisfaction and support commercial growth.
• Collaborate effectively across functions to ensure operational excellence.

Skills

Customer service

Commercial awareness

Problem solving

Prioritization

Communication

Turkish language

English language

Team collaboration

Tools

Microsoft Office

Excel

Job description

Customer Experience Consultant (6-Month Fixed-Term Contract)As a Customer Experience Consultant, you will play a key role in delivering exceptional customer service while supporting business growth. You will manage the end-to-end shipment lifecycle, build strong customer relationships, and collaborate closely with internal teams and global service centers to ensure seamless service delivery. Acting as a trusted advisor, you will combine operational expertise with a commercial mindset to create value for our customers.What We OfferAn exciting opportunity within a fast-paced and globally expanding logistics organizationA collaborative and diverse team environmentA competitive compensation package, including an annual performance-based bonusOpportunities for learning, development, and career growthKey ResponsibilitiesManage the full shipment lifecycle, ensuring a positive customer experience from start to finishProactively resolve service-related issues and provide timely customer supportBuild and maintain strong relationships with customers, internal stakeholders, and offshore service teamsUnderstand customer needs and business drivers to deliver tailored logistics solutionsIdentify opportunities to enhance customer satisfaction and support commercial growthCollaborate effectively across functions to ensure operational excellenceWhat We're Looking ForA customer-centric mindset with a passion for delivering excellent serviceStrong commercial awareness and the ability to identify value-adding opportunitiesExcellent prioritization and organizational skills, with the ability to manage time-sensitive tasksA proactive, solution-oriented approach to problem-solvingAbility to work independently while thriving in a collaborative team environmentStrong communication and stakeholder management skillsComfortable working in a dynamic, international business environmentYour ProfileYou are motivated by providing outstanding customer experiences and building lasting customer relationships. You enjoy working in a fast-moving logistics environment, can adapt quickly to changing priorities, and bring a positive, customer-first attitude to everything you do.In addition, you:Have experience in import and/or export operations within the logistics industryHave experience in a customer-facing role with a strong commercial focusAre proficient in Microsoft Office applications, particularly Outlook and ExcelAre fluent in both Turkish and English, written and spokenDemonstrate strong attention to detail and a commitment to operational excellenceMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .